Which services do we offer

We provide business intelligence and analysis that support strategic decision making, add value to the client journey and give the firm a competitive advantage.

Services

Business intelligence

Research reports and data related to markets, companies, themes and economy
News alerts or selected news articles
Access to various information sources

Thought Leadership

Thought leadership publications (reports, articles, blogs)
Advice on thought leadership creation in the firm
Presentations about thought leadership for go-to-market activities

Training & Advice

Advice on or training for analytics and/or tools for this
Training sessions on the use of data sources

Expertise

Information specialists
Researchers
Thought leadership coordinator

What can Business Development do for you?

Contact person

Eelco van Geene Team Lead Business Development eelco.van.geene@pwc.com 06-1423-5608

Ambition

We identify future trends and developments and help drive sustainable growth for industries, regions, themes and alliances. We co-create and execute go-to-market plans and improve commercial excellence together with market teams and the business, in a human-led and tech-enabled way.

Services

Go-to-market strategy (for industries, regions and market themes)

Insights in trends/future developments for thought leadership and the go-to-market plans
Go-to-market strategy and plan
Opportunity and pipeline management, revenue analysis and insights
Client feedback program implementation
Network and community building, and effective communication within industries, regions, themes an alliances
Business planning cycle, management information, budgeting, financial insights
Drivers of the Pursuit program
Coaching/advice on methods, techniques, tools and business development relevant topics

Partnerships & alliances

Drive collaboration with tech alliances and partnerships and develop the go-to-markets plans

Expertise

Industry managers
Region managers
Market theme managers

What can Winning Work do for you?

Contact person

Arjan Soer Team Lead Winning Work ajan.soer@pwc.com 06-3066-8447

Ambition

We support the business on winning opportunities by providing state-of-the-art services on key messaging, proposal design, pitching and pricing in order to increase our win rate combined with a healthy profitability.

Services

Proposal support

Advice on proposal strategy and key messages
Agreed proposal approach and plan in line with Pursuit
Proposal workshops and advice
Advice on pricing and negotiation strategies and practices
Post decision review analysis, results and advice
Fit-for-purpose proposal messaging and design in line with PwC branding (microsite, video, photo, pdf etc.)
Convincing, client-centric messaging
Standardised way of working aligned with best practices, templates and tools, in line with Pursuit
Completed formalities with status updates
Practical coordination of proposal activities

Expertise

Designer
Writer/editor
Proposal manager/coordinator
Pricing/negotiation coach
Pitch/presentation coach

What can Account Management Excellence do for you?

Contact person

Esther Schuyt-Hagerman Team lead Account Management Excellence esther.schuyt-hageman@pwc.com 06-2296-4093

Ambition

We provide best-in-class intelligent account management on X-LoS priority accounts to enhance the client journey and help drive growth.

Services

Account management Strategic account management approach for selected accounts, including:

Strategic account plan and accompanying relationship management approach
Pipeline monitoring, analysis, and activation (enabled by Salesforce)
Framework agreements and rate cards for selected accounts
Team operating rhythm and meeting structure. And external client workshops (APX/CPX/BXT)
Central home base for client knowledge, proposals, and other key documents.
Client analytics and insights
Management of the Client feedback cycle (organisation, conducting selected interviews, deliverables and follow up)
Development and structuring of the channel change transition in light of the MFRs
Advice on how to set up account management on other accounts

Expertise

Account manager
Senior account driver
Account driver

What can the Salesforce Team do for you?

Contact person

Bart van Doorn

bart.van.doorn@pwc.com 06-2366-4516

Ambition

We promote the use of CRM/technical tools, to enable PwC to deliver value to our customers throughout the entire customer journey.

Services

Salesforce

Salesforce Sharepoint site with advice and training materials
Regular internal communications on new functionalities and releases,
including newsletters and FAQ Group in Salesforce itself
Einstein reporting for firm wide purposes and report templates
Central monitoring and governance to improve data quality in Salesforce
Connecting to X-LoS Subject Matter Expert network and trainers

Expertise

Salesforce CRM lead
Salesforce Adoption lead
Einstein specialist
Data Quality specialist

What can Markets Strategy & Change do for you?

Contact person

Martine Uitermark Team lead Markets Strategy & Change martine.uitermark@pwc.com 06 2236-0714

Ambition

We drive markets strategy and transformation by steering and managing strategic priorities in cooperation with key stakeholders. We enable the Clients & Markets capabilities to bring this to life through connected, consistent and client-centric ways of working.

Services

Client feedback

Regular client feedback reports on KPI progress and qualitative feedback (‘Voice of the Customer’)
Standardised and clear client feedback process
Fit-for-purpose tool for online client feedback

Client Journey

Standardised processes, ways of working and implementation of client journeys across PwC NL

Business planning Cycle

Coordinated BPC process from a Markets perspective

Mandatory Firm Rotation

Set up and implementation of Mandatory Firm Rotation (MFR) programmes in collaboration with the Markets Leader and other C&M teams

Expertise

Strategy & Transformation
Strategy manager
Client feedback manager
Client Journey manager
Project/data manager
MFR manager